Apple forced to adopt new refund policy

Apple has been forced to update its refund policy for faulty iPods, iPads and iMacs products by the Australian Competition and Consumer Commission (ACCC).

Apple were found to have applied its own warranties and refund policies and obfuscated consumer rights, when offering less recourse for faulty goods than stipulated under the new Australian consumer law (ACL).

The ACCC found Apple and its suppliers had misled customers to believe they were not entitled to a refund, repair or replacement for products with a “major failure”. The ACCC ruled they against this claim. Apple has now agreed to review practices, retrain staff and meet the undertakings of ACL.